ArchiveHive is provided with written guides. A licence does not include technical support, troubleshooting or data recovery services.

Using ArchiveHive

Getting started: Your first archive covers choosing a drive, planning storage, checking the result and keeping another copy.
Try it first: Use the sample archive to practise finding files, checking for damage and repairing an archive with the Free Reader.
Included guides: The download includes a User Guide and Recovery Guide. Each archive also contains instructions for recovering its image without ArchiveHive.

Licence and purchase enquiries

Lost your licence or activation code? Use licence recovery with the email address you used at checkout. Check your spam folder if the email does not arrive.

For a purchase or licence issue that the recovery page does not resolve, email support@steeltype.io. Include the purchase email address and receipt reference, if available.

Refunds

Thirty days, no questions asked. Request a refund within thirty days of purchase by emailing support@steeltype.io from the address you used at checkout, or by replying to your licence email. You do not need to explain why.

A refund ends the licence to create new archives. You can still use the Free Reader to open, check and repair existing archives and recover their files.

Report a bug

Send bug reports to support@steeltype.io. Include your operating system, ArchiveHive version, the steps that led to the problem and the exact error message.

Bug reports are welcome, but we do not promise individual replies, troubleshooting or a fix by a particular date.

Please do not send drive images or personal files. If you include a log excerpt, remove private information such as file paths, volume labels and drive serial numbers.